Shipping and Delivery Policy

All orders are packed and dispatched by Pervesh Singh from New Delhi. We ship across India. We do not ship outside India at the moment.

Shipping cost

Shipping is free on both packs, prepaid and cash on delivery. The price you see at checkout is the price you pay. There are no handling charges or surprise additions.

When we dispatch

We dispatch within 1 to 2 working days of your order being confirmed. Orders confirmed on a Sunday or a public holiday go out on the next working day. You get a WhatsApp message with your tracking link as soon as the parcel leaves us.

How long delivery takes

These are estimates from the day of dispatch, not from the day you order:

• Delhi NCR: 2 to 3 working days
• Other metros and large cities: 3 to 5 working days
• Rest of India: 5 to 8 working days
• Remote pincodes, hills and the north east: up to 10 working days

These are courier estimates and not guarantees. Festival weeks, weather, strikes and local restrictions can add a few days. If your parcel looks stuck, message us and we will chase the courier for you.

Our courier partners

We ship through the Shiprocket network, which assigns the courier best suited to your pincode. Your tracking link shows which courier is carrying your parcel.

Tracking your order

Every order gets an order number that looks like 4827 6153. You will find it on your order confirmation page and in your WhatsApp confirmation message.

You can track your order on our tracking page using your order number, or the phone number or email address you used when ordering. We also send you WhatsApp updates when the order is confirmed, when it is dispatched, and when it is out for delivery.

Cash on delivery

Cash on delivery is available on most pincodes. We check your pincode at checkout and tell you straight away if it is not serviceable, in which case you can still order with full online payment.

On a cash on delivery order you pay ₹100 online to confirm, and the remaining balance to the delivery person. Please keep the exact balance ready in cash. Delivery staff often cannot give change, and many couriers do not accept UPI at the door.

Getting your address right

Please enter a complete address with a landmark, and a phone number you actually answer. Couriers call before delivering. Most failed deliveries in India are a wrong pincode or an unreachable phone, not a courier problem.

Address changes are only possible before dispatch. Message us on WhatsApp quickly with your order number if something is wrong.

If delivery fails

Couriers normally attempt delivery three times. If nobody accepts the parcel, it comes back to us. For cash on delivery orders the ₹100 confirmation amount is not refunded in that case. This is explained fully in our Refund and Returns Policy.

If you miss a delivery attempt, message us on WhatsApp the same day. We can usually get the courier to try again.

Packaging

The fountain is ceramic and glass. It goes out double boxed with foam padding and a fragile label. Please record an unboxing video when your parcel arrives. If it turns up broken, that video is all we need to send you a free replacement.

Questions about a delivery

Message us on WhatsApp or email support@shivlingfountain.in with your order number. We reply 10am to 7pm, Monday to Saturday.